Florist Touch Social Inbox

Facebook Messenger data deletion

These instructions explain how a florist can disconnect a Facebook Page and request deletion of Messenger information imported into Florist Touch Social Inbox.

Disconnect your accounts

  1. Sign in to Florist Touch Social Inbox.
  2. Open Settings → Facebook connection.
  3. Select Disconnect and confirm.

Disconnecting removes the authorising user’s stored Meta access credentials and connection record, attempts to remove the Page’s webhook subscription and stops future synchronisation. It does not delete the original conversations held by Facebook.

Delete imported information

Imported conversation records are not automatically removed when one Page administrator disconnects because those records are controlled by the florist business. They are retained for no longer than the florist’s documented instructions require, with a default maximum of 24 months after last activity. The florist can request earlier deletion through the Florist Touch Social Inbox contact page. Please identify the florist workspace and connected Facebook Page concerned. Never send us a Facebook password.

A customer who messaged a florist should normally ask that florist to handle a request concerning the florist’s copy of the conversation. Florist Touch will assist the florist as appropriate.

What happens next

Florist Touch Ltd will verify the request, identify the relevant imported records and respond through the supplied contact details. Any operational backup introduced for this service must age out deleted or expired data within 35 days.